Support
Qingsao (轻扫) helps you organize iPhone photos and videos with swipes and find similar photos on your device.
Contact us
For help or suggestions, email us with the steps involved, your app version, and your iOS version. Please do not include unnecessary private photos or personal information.
Frequently asked questions
1. How do I start organizing photos and videos?
After granting photo library access, swipe left or right to browse and swipe up to add the current photo or video to the pending-deletion area. The More menu at the top right lets you filter videos, screenshots, or similar photos. You can also jump to a date to find items quickly.
2. Can I undo adding an item to pending deletion?
Yes. Swiping up only queues an item; it does not delete it immediately. Expand the pending-deletion area and tap Undo to bring back the most recently queued item, or keep individual items from the list. The app requests deletion from the system photo library only after you confirm.
3. Where can I recover deleted items?
Items you confirm for deletion can usually be recovered in Recently Deleted in Apple’s Photos app. Follow the recovery period and requirements shown by the system. Items may no longer be recoverable after permanent deletion from Recently Deleted or after the retention period expires.
4. Are my photos uploaded?
Qingsao does not upload your photos. Photo processing and similar-photo analysis take place on your device. If you use iCloud Photos, the system may download resources from iCloud as needed. When you choose to view the details of a photo with a location, an Apple place-name lookup may send the coordinates already recorded in that photo; it does not send the photo or access your device’s current location. See the Privacy Policy for details.
5. How are similar photos identified?
Qingsao uses Apple Vision to compare the visual features of photo thumbnails on your device and narrows the candidate set to reduce repeated comparisons. “Recommended to keep” is a suggestion, not a guarantee of accuracy. Review the results before deciding; detection never automatically deletes photos.
6. Why does the app need photo library access?
Browsing, displaying thumbnails, filtering, managing favorites, and deleting require system photo library permission. Qingsao can access only the photos you allow. If you allow only selected photos, browsing and analysis are limited to those items. You can change or revoke permission at any time in iOS Settings.
7. How do I change the language?
Open More at the top right, then Settings → Language. Choose Simplified Chinese, Traditional Chinese, English, Japanese, Korean, or the system language. Changes take effect immediately. When following the system, unsupported languages fall back to English.
8. Why hasn’t free space increased immediately after I confirmed deletion?
The space you can free is an estimate based on the resource sizes of the queued photos and videos. The system may retain deleted items in Recently Deleted, so available device storage may not increase immediately. Actual storage changes are determined by iOS.